Version 2.0
Effective date: 01.10.2026
Legal enquiries: legal@santasy.app

These Terms of Use ("Terms") are a contract between you and LLC Santasy ("Santasy", "we", "us") for the use of the Santasy mobile application for iOS and Android (the "App"), the website santasy.app and the content and services made available through them (together, the "Services").

You accept these Terms by creating an Account or by using the Services. If you do not accept them, do not use the Services.

The Privacy Policy explains how we process personal data and forms part of these Terms.

If you obtained the App from the Apple App Store, your licence to the App software is also governed by Apple's Licensed Application End User License Agreement (the "Apple EULA"). Where the Apple EULA and these Terms conflict on the licence to the App software, the Apple EULA prevails. On all other matters, including subscriptions, Content, health information, liability and disputes, these Terms apply.

These Terms are written in English. Translations are for convenience; the English text governs.

"Account" means the user account you create in the App.
"Content" means the audio programs and sessions, video, images, text, daily quotes and other material made available in the App.
"Premium" means the Content and features that require a Store Subscription.
"Stores" means the Apple App Store and Google Play.
"Store Subscription" means an auto-renewing subscription purchased through a Store.

The Content concerns relaxation, mindfulness, body awareness, sensuality and intimate well-being and is intended for adults. You may use the Services only if:

1. you are at least 18 years old, or the age of majority in your country of residence if higher;
2. you have legal capacity to enter into this contract;
3. the laws of your country do not prohibit you from using such content;
4. you use the Services for yourself only and do not give a minor access to them through your Account or device.

We may suspend or delete an Account if we have reason to believe these conditions are not met.

4.1 You may create an Account with an email address and password, with Sign in with Apple, or with Google Sign-In. Authentication is provided by Google Firebase.
4.2 You must provide accurate information. You may not use another person's identity or an email address you are not entitled to use.
4.3 You are responsible for keeping your credentials confidential and for activity in your Account until you tell us at info@santasy.app that your credentials have been compromised.
4.4 The Account is personal. You may not share, sell or transfer it.
4.5 By creating an Account you consent to the storage of your listening records (progress, favourites, downloads, playback position and listening time) on our servers linked to the Account, as described in Section 4.2 of the Privacy Policy. This is what lets you restore them on another device or after reinstalling the App. You may withdraw that consent at any time by deleting the Account.

5.1 The Services provide guided audio programs and sessions with related media, together with progress tracking, favourites, offline downloads and background playback.
5.2 Premium requires a Store Subscription.
5.3 Content is published in specific languages, currently English and Russian. The Content available to you depends on the language selected in the App. We do not warrant that any particular program is available in any language, on any platform or at any time.
5.4 We may add, change or remove Content and features. If a change materially reduces Premium during a paid period, we will notify you in the App at least 15 days in advance, and you may cancel the Store Subscription before the next renewal.
5.5 Downloaded Content is stored in the App's private storage on your device and plays only in the App while you are signed in and, for Premium, while the Store Subscription is active. Downloads are removed when you sign out or delete the Account.
5.6 Content expresses the views and methods of its authors and is provided for informational and entertainment purposes. Section 12 contains important health and safety information.

6.1 Plans. Premium is sold as a Store Subscription in two plans: Santasy Premium Monthly (one month) and Santasy Premium Annual (one year). The price, currency, billing period and any free trial or introductory price are shown in the App and by the Store before you confirm the purchase.
6.2 Payment. The Store charges the payment method in your Apple ID or Google account. The purchase is subject to the Store's terms. We do not receive your card or bank details.
6.3 Automatic renewal. The Store Subscription renews automatically for the same period at the price shown at purchase, or at a changed price notified under Section 6.6, unless you cancel it at least 24 hours before the end of the current period. The Store charges the renewal within 24 hours before the current period ends.
6.4 Free trial. If a free trial is offered, it is available once per Apple ID or Google account. At the end of the trial the Store Subscription converts to a paid subscription at the price shown when the trial started, unless you cancel at least 24 hours before the trial ends.
6.5 Cancellation. Cancel in your Store account: on iOS, Settings, your name, Subscriptions; on Android, Google Play, Payments and subscriptions, Subscriptions. The App contains a "Manage subscription" link to that page. Deleting the App or the Account does not cancel the Store Subscription. After cancellation, Premium remains available until the end of the paid period. The unused part of a period is not refunded except where the Store's policies or the law provide otherwise.
6.6 Price changes. We may change the price of a Store Subscription. The Store notifies you before a price increase. Where the Store requires your consent, the Store Subscription does not renew at the new price unless you consent; otherwise it renews at the new price after the notice period the Store applies.
6.7 Activation and restore. Premium is activated when the Store confirms the purchase and our servers receive the confirmation from RevenueCat. This usually takes seconds; occasionally it takes longer, and the App shows an activation screen while it waits. If you reinstall the App or change devices, use "Restore purchases" while signed in to the same Apple ID or Google account. A Store Subscription bought in one Store cannot be transferred to the other Store.
6.8 Plan changes. Switching between plans is done through the Store. The Store determines when the change takes effect and how the price is adjusted.
6.9 Taxes. Prices shown by the Store include applicable taxes where the Store collects them.

7.1 Refunds are handled by the Store that took the payment, under its policies. Apple: reportaproblem.apple.com. Google Play: Google Play Help. We cannot issue refunds for Store purchases. This Section does not limit statutory rights you have as a consumer.
7.2 If you are a consumer in the European Economic Area or the United Kingdom, you have the right to withdraw from a paid Store Subscription within 14 days of purchase without giving a reason. By starting a Store Subscription or free trial and accessing Premium, you request immediate delivery of digital content and acknowledge that you lose the right of withdrawal once delivery has begun. Withdrawal requests go through the Store.

8.1 Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to install and use the App on devices you own or control and to play the Content for your personal, non-commercial use.
8.2 You may not, and may not permit others to:
1. copy, record, extract, distribute, publicly perform, broadcast, sell, rent, lend or otherwise make the Content or the App available to third parties;
2. download Content other than through the App's own download feature;
3. reverse-engineer, decompile or disassemble the App, except to the extent that applicable law expressly permits despite this restriction;
4. circumvent any technical protection, subscription check, signed link or access control;
5. use the Content in a commercial setting, including classes, workshops, group sessions, streams or public venues, without our written permission;
6. access the Services with automated tools;
7. remove or alter copyright or trademark notices.
8.3 The App is licensed, not sold. We and our licensors retain all rights not expressly granted.

The App and the Content, including audio recordings, voices, scripts, music, sound design, video, images, text, translations, graphics, interface design, the Santasy name and logos, are owned by LLC Santasy or its licensors and protected by copyright, trademark and other laws. Nothing in these Terms transfers any of these rights to you.

You may not: attempt to gain unauthorised access to the Services, other Accounts or our systems; probe or test their vulnerability or disrupt their operation; transmit malicious code; use the Services to harass or harm anyone; expose Content to minors; use the Services in violation of any law, including laws on obscenity and public decency in your jurisdiction; or misrepresent your identity or affiliation.

If you send us suggestions about the Services, you agree that we may use them to improve the Services without payment or attribution. This Section does not apply to your personal data, which is governed by the Privacy Policy.

12.1 The Services are not a medical, psychological, sexological or therapeutic service and do not create a professional relationship with you. The Content is not intended to diagnose, treat, cure or prevent any condition and is not a substitute for advice from a qualified professional. If you have a physical or mental health condition, are pregnant, have a history of trauma, or are unsure whether a practice is suitable for you, consult a professional before using the Content.
12.2 Stop any practice at once if you feel pain, distress, dizziness or discomfort. You decide whether a practice is suitable for you and how you engage with it.
12.3 The Services are not monitored for emergencies. If you need urgent help, contact local emergency services.
12.4 The Content is designed to relax you and to direct your attention inward. Do not listen while driving, operating machinery, cycling, swimming or doing anything that requires your full attention.
12.5 Experiences vary. We make no representation about any physical, emotional, relational or other outcome from using the Content.
12.6 You confirm that you access adult-oriented Content voluntarily, for your private use, and that such Content is lawful where you are.

13.1 The Services rely on Apple (App Store, Sign in with Apple, push notifications), Google (Google Play, Google Sign-In, Firebase, Google Analytics for Firebase), RevenueCat (subscription management), AppsFlyer (marketing measurement) and Amazon Web Services (hosting and content delivery). The Privacy Policy describes what data each receives. Their services are subject to their own terms, and we are not responsible for their acts or omissions except as the law requires.
13.2 The App lets you share links to Content through messaging and social apps of your choice. Those apps are governed by their own terms.
13.3 Apple. These Terms are between you and LLC Santasy only; Apple is not a party and has no obligation to provide maintenance or support for the App. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. We, not Apple, are responsible for the App, for any claims relating to it, including product liability, regulatory compliance and consumer protection claims, and for the investigation, defence and settlement of any claim that the App infringes a third party's intellectual property rights. You represent that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting", and that you are not on any U.S. Government list of prohibited or restricted parties.
13.4 Google. If you obtained the App from Google Play, the Google Play Terms of Service also apply to the download. Google is not a party to these Terms.

14.1 These Terms apply from your first use of the Services until the Account is deleted and you stop using the Services.
14.2 You may delete the Account at any time in the App (Profile, Delete account) or by email to legal@santasy.app. Deletion is irreversible and removes your progress, favourites and downloads. Deletion does not cancel a Store Subscription (Section 6.5); we are not responsible for renewals charged because a Store Subscription was not cancelled.
14.3 We may suspend or terminate your access if you materially breach these Terms, if the law requires it, or if we discontinue the Services. Where we terminate without cause or discontinue the Services during a paid period, you may request a pro-rata refund of the unused period from the Store, and we will support that request.
14.4 On termination the licence in Section 8 ends and downloaded Content stops playing. Sections 8.2, 9, 11, 12 and 14 to 22 survive.

15.1 We warrant that we will provide the Services with reasonable care and skill and in accordance with these Terms.
15.2 Subject to Section 15.1 and to the extent permitted by law, the Services are provided "as is" and "as available", and we do not warrant that the Services will be uninterrupted, error-free or fit for a particular purpose, or that any particular Content will remain available.
15.3 Nothing in this Section limits warranties that cannot be excluded under the law of your country of residence.

16.1 We are liable without limitation for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for intent or gross negligence, and in any other case where liability cannot be limited under applicable law.
16.2 Subject to Section 16.1, we are not liable for loss that was not a foreseeable result of our breach of these Terms, for loss of profits, business or goodwill, or for loss of data that you could have prevented by keeping your own copy.
16.3 Subject to Section 16.1, our total liability for all claims arising from the Services or these Terms in any 12-month period is limited to the greater of the amounts you paid through the Store for the Services in that period and EUR 50.
16.4 Nothing in this Section limits the rights you have as a consumer under mandatory law of your country of residence.

To the extent permitted by the law of your country of residence, you will compensate us for losses and reasonable legal costs we incur as a direct result of your breach of Sections 3, 4, 8 or 10, or of your violation of a third party's rights while using the Services. This Section does not apply where consumer law does not permit such an obligation.

We may amend these Terms. Each version carries a version number and effective date. We notify you of material amendments in the App or by email at least 15 days before they take effect, unless an amendment is required by law or concerns a new feature, in which case it takes effect when posted. If you do not accept an amendment, stop using the Services and cancel the Store Subscription before the effective date. Continued use after the effective date is acceptance.

This Section applies only if you reside in the United States.

19.1 Informal resolution. Before starting arbitration or a court claim, you agree to send a written description of the dispute to legal@santasy.app, and we agree to send one to your Account email, and to try to resolve it within 60 days. Limitation periods are suspended during that period.
19.2 Arbitration. Any dispute arising out of or relating to these Terms or the Services that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The Federal Arbitration Act governs this Section. The arbitrator decides all issues except the enforceability of Section 19.4, which a court decides. Arbitration takes place by video conference or, if a hearing in person is required, in the county where you reside. Fees are allocated under the AAA Consumer Arbitration Rules; we will pay any filing fee that exceeds the fee for a claim in your local small claims court.
19.3 Exceptions. Either party may bring an individual claim in small claims court. Either party may seek an injunction in court to protect intellectual property rights.
19.4 No class actions. Claims may be brought only in an individual capacity, not as a plaintiff or class member in a class, consolidated or representative proceeding. If this Section 19.4 is found unenforceable as to a particular claim, that claim will be decided by a court, and this Section 19 will not apply to it.
19.5 Opt-out. You may reject this Section 19 by emailing legal@santasy.app within 30 days after you first accept these Terms, stating your name, Account email and that you opt out of arbitration. Opting out does not affect the rest of these Terms.
19.6 Jury waiver. Where a dispute proceeds in court, both parties waive trial by jury to the extent permitted by law.

20.1 These Terms are governed by the laws of Georgia, without regard to conflict-of-law rules, except that Section 19 is governed by the Federal Arbitration Act.
20.2 If you are a consumer, you also have the protection of mandatory provisions of the law of your country of residence, and nothing in these Terms deprives you of it.
20.3 Subject to Sections 19 and 20.2, the courts of Tbilisi, Georgia have jurisdiction. Consumers in the European Economic Area may also bring proceedings in the courts of their country of residence and may use the European Commission's Online Dispute Resolution platform where it is available.

21.1 These Terms and the Privacy Policy are the entire agreement between you and us on their subject matter.
21.2 If a provision is held invalid, the remaining provisions remain in force and the invalid provision is replaced by a valid provision closest to its purpose, except as Section 19.4 provides.
21.3 Our failure to enforce a provision is not a waiver.
21.4 You may not assign these Terms. We may assign them to a successor in a merger, acquisition or sale of assets with notice to you.
21.5 Neither party is liable for delay or failure caused by events outside its reasonable control, except for payment obligations.
21.6 You will comply with applicable export control and sanctions laws when using the Services.
21.7 Notices to you are given in the App, by push notification or by email to your Account address. Notices to us: legal@santasy.app.

LLC Santasy
Georgia, Batumi, Giorgi Leonidze street N 4, building N2, floor 6, flat N75, postal code 6000
Legal: legal@santasy.app
Support: info@santasy.app